Overview and Commitment
Our shipping policy is designed around a single principle: once you have paid for your order, the logistics become our responsibility, not yours. This means no hidden fees, no surprise charges at the doorstep, and no ambiguity about when your package will arrive. We have written this policy in plain language because shipping terms are too often buried in dense legal prose that serves the company rather than the customer. The following sections explain exactly how we handle every aspect of getting your order from our facility to your hands.
Order Processing
When you place an order on this website, you will receive an order confirmation via the email address you provide at checkout. This confirmation serves as proof that your order has been received and entered into our system. It does not mean your order has shipped. Please read it carefully and verify that the shipping address and items are correct. If you notice an error, contact us immediately through the Contact page on this website so we can correct it before the order enters the fulfillment queue.
Our processing window is one to three business days. “Business days” refers to Monday through Friday, excluding public holidays in the jurisdiction from which we ship. Orders placed on a Saturday, Sunday, or holiday will begin processing on the next business day. During periods of unusually high order volume—such as promotional events or seasonal peaks—the processing window may extend slightly beyond three business days. If that happens, we will make a reasonable effort to notify affected customers through the email address on file. We ask for your patience during such periods; we do not use high volume as an excuse for poor communication, only as a reason for slightly longer handling times.
Once your order has been packed and handed to the carrier, you will receive a shipping confirmation email containing tracking information, if available for your destination. Some international postal services do not provide end-to-end tracking, particularly for economy-class shipments. In those cases, the tracking number may only show events within the origin country or may not update after the package leaves our jurisdiction. This is a limitation of the postal systems involved, not a reflection of our diligence. We will provide whatever tracking data the carrier makes available to us.
Shipping Methods and Timeline
All orders are shipped using postal or courier services selected by us based on destination, package weight, and reliability. We do not offer customer-selected shipping carriers or expedited tiers. This is a deliberate choice: by standardizing our shipping methods, we can negotiate better rates and pass those savings on to you in the form of free shipping for every order, regardless of size or destination.
The estimated delivery window is six to twelve days from the date of shipment, not from the date of order placement. This estimate is based on typical transit times observed across our delivery network. It is not a guarantee. International shipments may be subject to delays caused by customs processing, weather events, transportation disruptions, or postal backlogs in the destination country. These factors are outside our control, and we cannot be held responsible for them. What we can do is provide accurate expectations, respond honestly when delays occur, and work with you to resolve any issues that arise.
If your order has not arrived within the estimated window, please wait an additional few days before contacting us. Postal systems, particularly international ones, occasionally experience short delays that resolve themselves. If the package still has not arrived after a reasonable extension of the estimate, contact us through the Contact page and we will initiate an inquiry with the carrier. Please note that carrier investigations for international shipments can take several weeks to complete, and we appreciate your patience during that process.
Free Shipping for All Orders
Every order placed on this website ships free of charge, with no minimum purchase requirement. This applies to all destinations worldwide, including remote areas and territories that some carriers classify as extended delivery zones. There is no handling fee, no packaging surcharge, and no fuel surcharge added at checkout. The price you see when you review your cart is the final price you will pay.
This policy represents a significant cost to our business. International shipping, particularly to destinations outside major trade corridors, is expensive. We absorb that cost because we believe that a customer who has chosen to trust us with their order should not be penalized based on where they happen to live. The alternative—charging shipping fees that sometimes exceed the value of the products themselves—would undermine the entire premise of this store.
Duties, Taxes, and Import Fees
We cover all customs duties, import taxes, value-added tax, and any other fees that may be assessed by the destination country’s customs authority. You will not be asked to pay any additional amount upon delivery. The courier will not hold your package pending payment of duties. If a customs agency assesses a fee, we pay it. If the courier requests payment from you, refuse and contact us immediately; we will resolve the matter on your behalf.
This is a meaningful commitment, and we state it explicitly because it is uncommon. Many international retailers advertise “free shipping” while silently passing customs costs to the customer. We do not. The total you pay at checkout is the total you will ever pay for that order. There are no exceptions to this policy, no fine print that shifts liability to you, and no circumstances under which you will be required to pay extra to receive your package.
It is worth noting that some countries impose restrictions on the import of cosmetic products or require specific labeling or documentation. While we make every effort to comply with destination-country regulations, we cannot guarantee that every product will clear customs in every jurisdiction. In the rare event that a package is seized or refused by customs authorities, we will work with you to resolve the situation, which may include reshipping the order or issuing a full refund at our discretion. You will not be left to navigate the customs bureaucracy alone.
Address Accuracy and Delivery Issues
You are responsible for providing a complete and accurate shipping address at checkout. Please double-check apartment numbers, suite designations, postal codes, and any other details that might affect delivery. If a package is returned to us because the address was incomplete or incorrect, we will contact you to arrange reshipment. Additional shipping costs for reshipment due to address errors will be our responsibility, not yours, because we would rather solve the problem than assign blame.
If tracking shows that your package was delivered but you did not receive it, please check with neighbors, building management, or your local postal facility before contacting us. Packages are sometimes left in unexpected locations or held at a pickup point. If you still cannot locate the package, contact us through the Contact page and we will assist you in filing a claim with the carrier. Please note that carrier claims for lost packages can take time to process, and resolution may depend on the carrier’s investigation findings.
Shipping Restrictions
We ship to virtually every country and territory in the world. However, there are a small number of jurisdictions where customs regulations or carrier restrictions make delivery impractical or impossible. If your country does not appear as a shipping option at checkout, it means we are currently unable to serve your location. We encourage you to check back periodically, as we review and update our shipping destinations on an ongoing basis.
We do not ship to addresses that we have reason to believe are fraudulent, and we reserve the right to cancel any order that appears to be associated with fraudulent activity. In such cases, any payment already collected will be refunded in full.
Changes to This Policy
We may update this Shipping Policy from time to time to reflect changes in our operations, carrier relationships, or legal obligations. The version posted on this website at the time of your order is the version that applies to that order. We encourage you to review this page periodically if you wish to stay informed about our current shipping practices.
